Returns & Refund Policy

This Policy applies when you are seeking to return goods to us for any reason, but different rules will apply depending on your reason for a return, as explained below.


Given the nature of buying car parts we aim to make our Returns Policy as clear as possible. It is not always easy to purchase the correct car part so we are happy to offer fitment advice where possible. If we provide fitment advice, we will also guarantee the cost of your return should the part not fit your vehicle as expected.

For us to guarantee any potential return cost due to us misadvising you, please check fitment with us using chat box or email info@azmtorfactors.co.uk or We will need to have a record of this request for fitment advice email to reimburse you this cost if relevant. Fitment through a phone call does not activate this guarantee and any returns based on the part being incorrect for your vehicle without fitment advice being provided by us via channel message, email or chat would not activate a free return.

Returns Information

If you need to return an item, please send it back to the following address:
1 Hope St, Halifax HX1 5DW.

To help us process your return quickly, include your order number in the package or in the return documentation.

You can return the item using one of the following methods:

  1. Royal Mail – Drop off at your local post office.
  2. Courier Service – Use any courier of your choice for delivery to the address above.
  3. In-Store – If you're nearby, feel free to return the item in person at our store.

For any questions or assistance, please contact us at info@azmotorfactors.co.uk, including your order number. Our team will be happy to help you with the return process.


Returns - Unwanted Goods (including Incorrect Fitment)

Please see above for details of when we will cover the cost of any return of unwanted goods due to incorrect fitment after taking our advice.

To request a return for any unwanted and unused goods, including those which are not the correct part for your vehicle and including where you are a consumer exercising your right of cancellation, please contact our Customer Service team via email at info@azmtorfactors.co.uk or by message chat box . Please always include the order number, reason for return and registration number.

All returned goods must be in their original condition in order to be eligible for returns. This includes parts which we have provided fitment advice for. For clarity this means:

  • Unused
  • No grease, petrol, diesel, oil or any other substance on the goods or box
  • Nothing stuck or written on the branded box
  • All packaging as new with any seals intact
  • No marks which show fitment to a vehicle has been attempted
  • Incorrect goods being returned (different to our order confirmation
1. If you are a consumer, you may have additional rights, but the nature of the goods we sell means that items which are not in their original condition have a value of zero, and since we are entitled to charge you for any reduction in value of the goods, that would result in no refund being payable.
2. If you are a consumer, packaging does not have to be as new or original, but we can charge you for any damage to the goods resulting from inadequate packaging.
 

Returns must be requested within 30 days of delivery in order to be eligible for return.

Once we receive the return, we will inspect the goods and process your refund within 14 days. These are usually processed within 48 hours. Refunds will be issued to the original payment method.

We currently do not offer direct exchanges. To exchange an item, please follow the return process and place a new order.

Except where covered by us due to incorrect fitment following our advice, as explained above, return shipping costs are non-refundable and you are responsible for these unless we specifically agree to provide a returns label to you. The method of return is your choice; however, we recommend you use a tracked service. The return shipping is entirely your responsibility and we cannot be held responsible for returns lost in the post. Please do not send any returns to the manufacturer - this will not result in a refund.

Damaged Goods

On delivery if you can see the goods are visibly damaged, please do not accept the delivery of the order– this means they will be returned to us. If this happens please contact us via email at info@azmtorfactors.co.uk or via channel (e.g. eBay) message to notify us as soon as possible. If you realise after opening the box that the goods are damaged then please contact our customer service team as soon as possible and no later than 72 hours from delivery. Provide your order number and reason for return. We will provide you with the next steps.

Faulty Goods

We hope that you never experience an issue with your order; however, rest assured that should an issue arise, we are here to help. Please contact our Customer Service team via email at info@azmtorfactors.co.uk or by channel (e.g. eBay) message and we will look to get this resolved using our warranty process. If possible, please provide your vehicle registration number and a brief description of the issue to begin with to help us move forward with your query swiftly.

We may offer a repair, replacement, or refund, depending on the nature of the defect, in accordance with our Terms and Conditions 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@azmotorfactors.co.uk.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.